Return policy

 Last updated 19/03/2025 14:36

Returns

If you are not completely satisfied with your order, you can return it as long as it is in a new and unused condition. You have 60 days to return your order from the date of purchase - please check the Returns Terms & Conditions below. Please be aware, we do not offer a free returns label, a £4 postage label fee will be deducted from your return.

IMPORTANT: Please CLICK HERE to go through the process to initiate a return to us through our partner Loop Returns.

Returns Terms & Conditions

1. All items must be in a new and unused (resellable) condition, this includes product packaging
2. When shoes are returned they must be in new & unused condition. Any signs of damage to the sole or shoe from trying on hardwood floors, concrete etc which will scratch the underside of the shoe and prevent us from being able to restock and sell as new. We suggest only trying shoes on carpet so no marks will be applied to the shoes. If shoes do get returned damaged, you will be emailed photos and then you will be given the option for us to send them back to you, or dispose of them.
3. All items returned must have a covering note so we can find your order.
4. All items returned will be refund unless otherwise agreed and stated in your covering note.
5. Foods products must be returned within 14 days of purchase
6. Intimate items such as clothing must be returned unused for hygiene reasons.
7. There is no need to contact us before your return unless the item is faulty and may be deemed a warranty issue.
8. Please state your order number, your order number will be on the invoice that we have emailed to you.
9. Please pack your return into a mailing bag or box. We will not accept your return if the postage label is attached to the product box/bag where the product box has branding or is aesthetic to the product. Do not add extra tape or write on the product packaging. Ripped product boxes will not be accepted back as a return.
10. Please note, if we deem your return to be not in line with our returns policy, photos will be taken and emailed to you. You have 30 days to reply to us. If no contact is made during 30 days, then your return will be posted back to the address of the original order. The case will then be closed with no refund given.
11. Please note that if you return a product as "wrong item received", yet the item returned to us is correct as ordered, and we have issued you with a prepaid label, you will be charged £4 to cover the cost of the prepaid label.
12. All returns (including warranty returns) received to us will be processed within 7 working days.

13. Exchanges: Please start a return within your account to see if your product is eligible for an exchange. (or click here).